Privacy Policy

At Fay Line, this privacy policy has been established to ensure the protection of users’ data and to comply with the Personal Data Protection Law, which refers to information that can be used alone or in combination with other information to identify a specific individual. By using this website, you agree to the terms outlined in this policy.

1. Data Collected

1.1. Personal data we may collect includes:

• 1.1.1. Full name

• 1.1.2. Email address

• 1.1.3. Mobile number

• 1.1.4. Mailing address

1.2. Methods of data collection:

• 1.2.1. Directly, when registering, placing an order, or contacting us

• 1.2.2. Indirectly, through cookies used while browsing the website

2. Purpose of Data Collection

We use personal data for the following purposes:

• 2.1. Completing registration and purchase processes

• 2.2. Improving user experience and personalizing content

• 2.3. Responding to inquiries and complaints

• 2.4. Sending updates, notifications, and marketing offers (with user consent)

• 2.5. Analyzing data to enhance service quality

3. Information Protection

We are committed to protecting your personal data by:

• 3.1. Storing data on secure servers within the Kingdom of Saudi Arabia

• 3.2. Using encryption technologies and network security measures

• 3.3. Restricting data access to authorized personnel only

We also use SSL technology to secure sensitive information, and payment data is not stored on our servers.

4. Cookies

• 4.1. We use cookies to enhance website performance, including:

  • Remembering shopping cart contents

  • Saving user preferences

  • Analyzing user behavior to improve services

• 4.2. You can manage cookies through your browser settings, but disabling them may affect certain website features.

5. Data Sharing

• 5.1. We do not sell or exchange personal data with third parties, except for:

  • Authorized website partners or service providers (ensuring confidentiality)

  • Legal obligations requiring disclosure

• 5.2. Non-personal data may be shared for statistical or marketing purposes.

6. Data Subject Rights

Users have the following rights:

• 6.1. Know how their data is collected and used

• 6.2. Access their personal data

• 6.3. Correct their data

• 6.4. Request data deletion, unless legally restricted

• 6.5. Withdraw consent for data processing

These rights can be exercised by contacting us via the information below. We will respond within 7 business days free of charge.

7. Legal Basis for Data Collection and Processing

Personal data is collected and processed based on user consent. Users may withdraw consent at any time, unless there is a legal or contractual basis requiring continued processing. Requests can be sent via email.

8. Data Retention and Disposal

Personal data is retained for no more than three (3) years from the collection date, unless legal or contractual requirements dictate otherwise. After this period, data is securely destroyed to prevent recovery or reuse.

9. Data Breach Handling

In the event of a personal data breach, users will be notified within 7 business days via email and the website.

10. External Links

The website may contain links to external sites for which we are not responsible. Please review the privacy policies of those websites before using them.

11. Data Protection Officer

Fay Line management is responsible for protecting personal data and handling related complaints or requests. Contact:

• Email: [email protected]

• Phone: 966592432119

12. Complaints and Inquiries

For any complaints or inquiries regarding this privacy policy or how your data is handled, contact us at: [email protected]

13. Policy Amendments

We reserve the right to modify this policy at any time. Users will be notified of changes, and continued use of the website constitutes acceptance of the updated policy.

14. Official Language

Arabic is the official reference for interpreting this policy. In case of any conflict between the Arabic version and any translation, the Arabic version prevails.